For the first time in my years of Apple coveting I find myself being displeased with how one of their products is functioning. I recently upgraded to the 2.0 software for my iPod touch and the number of problems I’ve had with the device since then has increased from none to many.
Last night I was suddenly unable to transfer podcasts to the iPod. Music would go over just fine, so this was baffling. I couldn’t get it to work on the PC either. After not being able to find anyone with a similar story on the ‘net I bit the bullet and initiated a restore, confident that I could restore my settings, etc. from the handy backup iTunes offered to make for me.
After the restore was finished, I was told the backup was either corrupt or not compatible with the iPod I was trying to restore. I would also be unable to restore my applications (some of which I’ve purchased). Luckily the App Store recognized that I had already purchased certain applications and let me re-download for free.
These kinds of usability issues are unacceptable in any product, even more so an Apple product because they’ve set such a high standard for themselves. Compounding the problem is that there never seems to be a real solution to any particular issue except “Backup and restore the iPod.” Hey, I’d love to , but that doesn’t seem to work reliably either.
One other small thing that’s been bugging me lately. I know that some of the problems that people experience with iPods are due to copyright-protection technologies that limit what users are able to do with their devices and media. Just another reason to scrap the whole mess and get on with it — DRM and similar technologies do nothing but hurt the end-user.