Apple disappoints?
August 2nd, 2008For the first time in my years of Apple coveting I find myself being displeased with how one of their products is functioning. I recently upgraded to the 2.0 software for my iPod touch and the number of problems I’ve had with the device since then has increased from none to many.
Last night I was suddenly unable to transfer podcasts to the iPod. Music would go over just fine, so this was baffling. I couldn’t get it to work on the PC either. After not being able to find anyone with a similar story on the ‘net I bit the bullet and initiated a restore, confident that I could restore my settings, etc. from the handy backup iTunes offered to make for me.
After the restore was finished, I was told the backup was either corrupt or not compatible with the iPod I was trying to restore. I would also be unable to restore my applications (some of which I’ve purchased). Luckily the App Store recognized that I had already purchased certain applications and let me re-download for free.
These kinds of usability issues are unacceptable in any product, even more so an Apple product because they’ve set such a high standard for themselves. Compounding the problem is that there never seems to be a real solution to any particular issue except “Backup and restore the iPod.” Hey, I’d love to , but that doesn’t seem to work reliably either.
One other small thing that’s been bugging me lately. I know that some of the problems that people experience with iPods are due to copyright-protection technologies that limit what users are able to do with their devices and media. Just another reason to scrap the whole mess and get on with it — DRM and similar technologies do nothing but hurt the end-user.
August 2nd, 2008 at 11:35 pm
That seals it; I’m selling mine.
Now if they’d just ship it to me.
August 3rd, 2008 at 10:39 am
I know how you feel. I have been trying for three days to install the 2.0 update on my “just out the box” touch. After $10 and three restores on a relatives computer that still had itunes 7.6 and the 1.5 update I am still without the apps feature. Check on the web it seems there are lots of others with similar problems. I hope Apple figures this out soon and fixes it.
August 4th, 2008 at 4:08 pm
we can complain all day- but at least you don’t have a zune, right?
August 4th, 2008 at 4:10 pm
Amen to that.
August 5th, 2008 at 1:22 am
I just had to leave another comment.
Read the first sentence of your post… now take yourself back about six years and imagine your old self reading about your love of apple products.
Imagine the ramifications. The tears in the very fabric of space time.
Now imagine yourself buying a gateway laptop right now.
My how times have changed.
August 5th, 2008 at 10:39 am
When I updated my iPod to 2.0, it exploded in my face, horribly disfiguring me for life. When I called Apple they told me I could never reveal what had happened, and when I refused, they sent goons to kill me. I jumped from a 39 story building into a truck mysteriously carrying hay through the city streets. They’ve been after me ever since. The hitmen wear Apple shirts, which is kind of strange.
I wish this was the first time this has happened with Apple, but they are just evil.